Breaking the paper ceiling: what high-performing MSPs get right about scale, risk, and margin

MSPs split into three groups running Microsoft. The data shows why it matters.

153 MSP decision-makers told us how they actually run Microsoft 365 and Azure day to day—on a commercial platform, on community tooling like CIPP, or native and manual, tenant by tenant. Join Will Ominsky, VP & GM, MSP at Nerdio, and Sabrina Dhaliwal, Sr. Product Marketing Manager at Nerdio, for a live walkthrough of what separates those three groups: not headcount, not budget, and not how many tools sit in the stack.

• Where onboarding time actually goes, and why some MSPs finish in three portals what takes others six
• The margin data that contradicts the usual pitch: running more tools cost nobody in this sample any margin
• What's pushing burnout past a breaking point, and the exact user-per-engineer threshold where risk spikes
• Why platform MSPs are turning AI adoption into billable work faster than everyone else